Orders are packed and shipped within 3 business days of payment confirmation. Orders placed on weekends will be processed on the next business day.
Once your order has shipped you will receive an email notification from us which will include tracking information so that you can track your order and know exactly when it will arrive. Please allow for 24 hours for the tracking information to become available once you receive the email.
If you have not received an email from us confirming your order, please email us at support@jamesloudgenetics.com
If your order is not received within 7 business days of receiving your shipping confirmation email, please contact us at support@jamesloudgenetics.com with your name and order #, and we will look into it for you.
Flat rate shipping costs $9.99 for each order placed on our site. Or if you place an order over $55 shipping is free.
Please be advised that during peak holiday seasons, we occasionally experience higher order volumes, potentially leading to a delay in your order. Thank you for your patience, we will ship your order out as soon as possible.
