James Loud Genetics offers a 100% refund on all orders prior to shipping. James Loud Genetics does not offer refunds on any orders for any reason at all after they have shipped. Only in the event that a product has been damaged will James Loud Genetics consider offering a replacement order at their sole discretion. James Loud Genetics does not offer returns for any reason at all.
James Loud Genetics takes a photograph of every order before they are shipped, therefore if you receive the incorrect product or the seeds are damaged, James Loud Genetics will offer a replacement at their discretion and will only consider a replacement after a customer provides sufficient photographic evidence. In the event that James Loud Genetics confirms that James Loud Genetics has made a mistake, then James Loud Genetics will re-ship a replacement free of charge.
Under no circumstances should you send packages back to us, packages will be refused and returned to sender.
